Prescription Refill Policy
We would like to provide you with prescription refills as quickly as possible. Our office receives many calls from patients and pharmacies on a daily basis for refills. While we try to handle those as soon as we receive them, our primary responsibility is to ensure patients scheduled for an appointment in the office are seen in a timely manner. In an effort to simplify this process, we have developed some guidelines for prescription refills. If you have any questions regarding this policy, please feel free to contact our office.
- Please call your pharmacy first for prescription refills rather than contacting the office. This helps the pharmacy to identify your prescription number. It helps us to ensure that you are indeed taking what we have prescribed and will clarify dosages and decrease the chances for medical errors.
- Narcotic pain medication and tranquilizers will not be refilled by phone. You must make an appointment. Please note that being seen does not guarantee that you will receive a prescription for narcotic pain medications.
- Narcotic pain medications need to be requested via the patient portal 48 hours prior to when needed.
- Refill requests are processed from 9:00am to 5:00pm Monday through Thursday and 9:00am to Noon on Friday. (see our narcotic refill update in our news and messages section) Please allow 24 hours for your request to be processed. Please ensure that refill requests are made during these times as medication refills will not be made on the weekends.
- Refills for hormones (birth control pills, estrogen) require a yearly exam (and mammogram for women over 40.) If you need a refill, please schedule an appointment. We will give one month of medication to try to meet your needs until you are able to be seen.
- The following policy refers to refills on medications for on-going medical problems. (High blood pressure, diabetes, asthma, elevated cholesterol, depression, etc.):
- It is your responsibility as a patient to make sure you follow up with your doctor for on-going medical problems. At your appointment, the doctor will discuss with you when to return for regular visits and provide you with enough medication to last for that interval. The interval between office visits depends on the stability of the medical problem and medications prescribed.
- If for some reason you run out of medication for on-going medical problems before the next interval visit with Dr. Miller, you may do the following:
- Make an appointment for interval care, if it is due, or call your pharmacy with the refill request and the pharmacy will then contact your provider.
- Please allow 24 hours for your request to be processed.
- If you cannot wait the 24 hours for a refill, you may be seen in the clinic or walk in on an urgent care basis.
- If a refill is given, it will be for one month to allow a scheduled follow-up with Dr. Miller.